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Pelican Bay Lighthouse Co. does not sell or trade customer account information and/or names. All transactions and communication will only be with Pelican Bay Lighthouse Co.. We value your privacy, and will not market your email address or any other information for any reason.
Pelican Bay Lighthouse Co. is committed to customer satisfaction. If for any reason you are not completely satisfied with your purchase, please contact us via email or our customer service phone at (573) 221-1641, for a return authorization number.
Special order items and items such as netting and rope cut to length.are non-refundable. Items shipped direct from the manufacturer or crafter are subject to their return policies.
Returns should be shipped with prepaid shipping, with the return authorization clearly marked on the outside of the package. Your account will then be credited for the original amount of the products. Shipping is credited for defective items only. For products with minor problems such as defective lamps, we reserve the right to replace the defective component only. 4/25/2013
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2613 Laclede Street, Hannibal, MO 63401